On behalf of everyone at Art N Soul Escapes and its partners, our hearts go out to all those impacted by COVID-19.
Due to the fluid nature of the COVID-19 situation, we are constantly monitoring travel restrictions and safety measures while keeping our clients’ health and safety at the core of everything we do. We recognize the uncertainty and questions you may have as the situation around the world continues to evolve. Working in coordination with our official partners and suppliers, we are doing everything we can to assist our customers in response to travel developments associated with COVID-19.
We are sharing information with our customers as soon as we receive updates from our partners regarding updated policies and restrictions. Rest assured, we will be offering maximum flexibility and accommodating customers to the best of our ability. However, keep in mind, we cannot dictate the policies and procedures of our suppliers.
For trips that have been canceled, or postponed, we have notified all customers via email with existing reservations to inform them of the cancellation and/or rebooking process.
It’s been a heck of a ride so far (this certainly wasn’t in our “2020 vision“), but you are handling the changes with elegance and grace, and we applaud every one of our clients for their willingness to work all of these uncertainties out together. We are proactively supporting you throughout this time and if you have any concerns about new or current reservations, please don’t hesitate to contact one of our experienced travel experts.
Limited information is available to most of us at this time, however, even in these challenging times, please know that we remain at your service.
Customer safety and well-being are always of the utmost importance to us, and we appreciate your understanding during this situation. It is also equally important to stay mindful and heed their advice for protecting yourself and others. The situation is changing rapidly, and to do our part in slowing the spread of the virus, all group travelers will be required to wear a face mask (until further notice) for the safety of yourself and others in the group.
We recognize that the news about the coronavirus can be concerning and encourage you to avoid rumor and speculation by seeking information on your own from credible sources, like the Centers for Disease Control and Prevention (www.cdc.gov) and the World Health Organization (www.who.int).
We thank your for you loyalty and patience while also dealing with the implications of the coronavirus within your own work and family environment. While we don’t know exactly what the future may hold, we feel confident that by sticking together and supporting each other, we’ll emerge from this stronger than before.
Stay safe and healthy and we look forward to traveling with you soon!
Art N Soul Escapes